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CONTACT US
FISHSCALE USA, LLC
We are pleased that you have an interest in our products and look forward to the opportunity to contact you.
Phone: 786.284.7583
Fax: 786.693.8926
Sales: sales@fishscaleusa.com
Information: info@fishscaleusa.com


WEBSITE RETURNS/EXCHANGE
ATTN: Return/Exchange Dept.
FISHSCALEUSA.COM
304 Newbury Street #305
Boston, MA 02115 USA

Frequently Asked Questions

1. I want to purchase an item that I see online, but you don't have my size/color. Will it be coming back in stock?

We like to keep our inventory fresh and full. You can contact Fishscale USA with the style number so that we can check on a restocking date.

2. What is your return policy?

  • Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
  • Customers will be responsible for all shipping costs unless the product(s) received was damaged.
  • All returns must be sent back within 7 days of the invoice date.
  • Any returns received within a 14 day period, must be an exchange or online store credit only.
  • Returns after 14 days will not be accepted.
  • All returns MUST be in saleable condition and include its original packaging with tags attached.
  • Invoice # and Billing Name must appear on the Return/Exchange Form.
  • If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: sales@fishscaleusa.com
  • Any Fishscale item: Must be returned in a standard Fishscale packaging, including the actual fishscale box inside. Any returns sent back in the actual Fishscale box alone, will be charged an additional repackaging fee.
  • We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
  • Note: ALL gift box items MUST be shipped inside another box or your return will not be accepted. If the gift box is damaged, you will be charged $5.00.
  • Only returns of merchandise purchased online can be returned to www.fishscaleusa.com. All merchandise purchased at a physical location must be brought back to that store.
  • Fill out the Return/Exchange Form and include a copy of your invoice enclosed in your package.
  • In a sealed insured package, mail your package to FISHSCALEUSA.COM (address provided above) along with the return form.
  • You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
  • Please note that your exchange item may be out of stock by the time your return is received.
  • You can enter in multiple style #s on the return/exchange form and note in comments your 1st, 2nd, 3rd choices, OR note to issue a Store Credit.
  • If your exchange is out of stock or on back order, a refund or store credit must be issued.
  • If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.

3. Which credit cards do you accept?

We accept: Visa, Master Card, American Express, Discover Card and Debit / Check cards.

4. When will my order be processed?

If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm EST will ship out the same business day. All other order will ship on the following business day. WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS. Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. These reasons are subject to change at any time.

  • Different billing & shipping addresses entered
  • Domestic order amount is over $150 or $200 (if same billing & shipping address)
  • Past history of fraud or chargeback has been assigned
  • Unable to verify billing address information (i.e. non US credit cards)

5. Do you ship orders outside of the United States?

Yes, All shipping cost will be charged to the customer!

6. What are your shipping rates?

All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process.

7. Is your site secure?

Yes, shopping at fishscaleusa.com is safe. Every credit card purchase you make at fishscaleusa.com is backed by the fishscaleusa.com Safe Shopping Guarantee.

We guarantee that every transaction you make at fishscaleusa.com will be 100% safe.

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Fishscaleusa.com is a registered member of Authorize.net, the leading provider of Internet trust services. The security lock symbol appears only at the credit card entry stage of the checkout process.

8. Do you have a catalog?

Fishscale USA does not offer merchandise through catalog sales. Our merchandise is sold through our online store and selected retailers. For Fishscale USA store locations, please refer to the store locator.

9. How do I obtain information regarding career opportunities/internship at Fishscale USA?

Career information regarding resumes, job postings and student internships may be obtained through the following:

Resumes may be sent via email to: info@fishscaleusa.com

10. How do I become a model for Fishscale USA?

Fishscale USA does not accept unsolicited requests for modeling. All model services are obtained through traditional modeling agencies.
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